Refund Policy

TM Digital Media – Refund Policy

1. Refund Eligibility:

TM Digital Media does not offer refunds for services rendered, including web design and development. Once services are initiated and payment is made, all fees are non-refundable.

2. Service Termination:

In the event of a breach of terms outlined in our General Terms and Conditions, TM Digital Media reserves the right to suspend or terminate services. No refunds will be provided in such cases.

3. Subscription Renewal:

Clients are responsible for renewing their subscriptions exclusively through the TM Digital Media website. Renewal instructions and payment options will be provided on our official website.

4. Project Cancellation:

Clients may request project cancellation in writing before the commencement of services. Any fees paid before the cancellation request will be forfeited.

5. Changes to Project Scope:

Additional services or changes to the project scope may incur extra charges. Clients will be notified of any additional costs, and work will proceed only after mutual agreement.

6. Quality Assurance:

TM Digital Media is committed to delivering high-quality services. In the unlikely event of a service-related issue, clients are encouraged to communicate concerns promptly to explore potential resolutions.

7. Force Majeure:

TM Digital Media is not liable for any failure or delay in service performance due to circumstances beyond our control, including but not limited to acts of nature, war, or government regulations.

8. Policy Updates:

TM Digital Media reserves the right to update or modify this refund policy. Clients will be notified of any changes, and continued engagement with our services implies acceptance of the updated policy.

By engaging TM Digital Media’s services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. If you have any questions or concerns, please contact us at info@tmdigitalmedia.co.za(mailto:info@tmdigitalmedia.co.za).